SHIPPING & RETURNS

1–3 Business Days

Order processing

3–7 Business Days

Typical delivery time

Worldwide Shipping

International orders available

Before You Order

Clear policies. Better vybez.

Review the information below so you know exactly what to expect from processing to delivery.

From Us To You

Shipping

Orders are processed within 1 to 3 business days.

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery typically takes 3 to 7 business days depending on your location.

We ship worldwide. Shipping times may vary for international orders based on the destination and customs processing.

Please double-check your address. Make sure your shipping information is correct at checkout. TRU VYBEZ is not responsible for delays or lost packages caused by an incorrect address.

Please Review Carefully

Returns

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges once the hair has been opened, worn or altered in any way.

If you receive the wrong item or there is an issue with your order, please contact us within 48 hours of delivery.

Products must remain unused. The hair must be in its original packaging for our team to review your request.

Order Issues

Something not quite right?

If you experience an issue with your order, contact us with your order number and a detailed explanation. Our team will review the information and make sure it is handled properly.

Good hair deserves a smooth arrival.

Processed with care. Packaged with intention.